S3Tel is committed to provide premium services in line with critical infrastructure that we build and integrate. Our support includes options for on-site engineers, spares at site and 24/7 response to calls, locally and internationally as the case might be. Under specific requirements by clients, S3Tel’s core engineering practices team have actually carried out service assurance in extremely testing conditions, at times, both physically and mentally challenging.
During the deployment stage, our services team works with project management teams (Internal and external) to build the scope of work documentation and plan stage-wise deployment, so as to incur minimal time and achieve maximum satisfaction. Changes and modifications are appropriately documented and recorded for future reference and training etc. Working closely with the client, S3Tel’s service managers and engineers work diligently to ensure timely deployment of committed services, within agreed cost expectations and budget.
S3Tel’s engineering team realizes and empathizes with your need to be serviced on demand, and therefore, even though periodic and predictive maintenance is carried out at most sites, our engineers respond to calls, in the shortest possible time. At all critical deployments, a 1st level support training is provided to the client’s own engineering or maintenance team, so that problems, if any, can be identified and resolved rapidly.
Our services include 1st level and 2nd level support for our own equipment and technology, as well as third party maintenance of similar systems, should there be such a requirement to maintain third party equipment that is no longer under maintenance or in cases where the supplier is unable to maintain or has abandoned the support activity for supplied systems.